fd33 Privacy Policy — How We Collect, Use, and Protect Your Data

1 Introduction

This Privacy Policy describes how fd33 ("fd33", "we", "us", "our"), the operator of the online betting and casino platform at https://fd33.io, collects, uses, stores, shares, and protects personal information provided by or generated about players ("you", "your") when you access or use the fd33 platform.

fd33 is committed to handling personal data responsibly and transparently. This policy has been written in plain, accessible English so that every player can understand how their information is treated. We encourage you to read this policy carefully before registering an account or using any fd33 service.

This Privacy Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, both of which form part of the overall agreement between you and fd33.

2 Data Controller

fd33 acts as the data controller in respect of all personal data collected from players using the fd33 platform. As data controller, fd33 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully and in accordance with this Privacy Policy.

All data-related enquiries, access requests, and complaints should be directed to the fd33 support team at [email protected]. We aim to acknowledge all data-related communications within 5 business days and to resolve them fully within 30 calendar days.

3 Data We Collect

The categories of personal data that fd33 may collect from or about you are set out in the table below. The data collected may vary depending on the services you use and the verification steps applicable to your account.

fd33 does not collect or process special categories of sensitive personal data (such as health, biometric, or political data) unless specifically required by applicable law or responsible gaming obligations and only with your explicit consent.

4 How We Collect Your Data

fd33 collects personal data through the following channels:

• Direct collection: Information you actively provide when registering an fd33 account, completing identity verification, making a deposit or withdrawal, contacting support, or responding to a survey or promotion.
• Automated collection: Technical and usage data gathered automatically as you interact with the fd33 platform, including via cookies, session logs, and server-side analytics. See Section 8 for full details on cookies.
• Third-party sources: Identity and fraud-risk data received from third-party verification services, payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank), and fraud prevention agencies where we are permitted to obtain such information.
• Game providers: Session and game-outcome data passed to fd33 by our game studio partners (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) for the purpose of displaying your gaming history and managing your account balance.

5 Legal Basis for Processing

fd33 processes personal data only where a valid legal basis exists. The legal bases we rely on are:

• Contractual necessity: Processing required to register your account, manage your bets, process deposits and withdrawals, and provide the core fd33 platform services you have requested.
• Legal obligation: Processing required to comply with applicable laws including anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, tax reporting obligations, and age verification rules.
• Legitimate interests: Processing carried out for fd33's legitimate business interests, including fraud prevention, platform security, improving the user experience, and responsible gaming monitoring — provided those interests are not overridden by your privacy rights.
• Consent: Processing for purposes where you have given explicit, freely given, specific, and informed consent — primarily for direct marketing communications and certain non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing that took place before withdrawal.

6 How We Use Your Data

The personal data fd33 holds about you is used for the following purposes:

• Registering and maintaining your fd33 account and verifying your identity and age (21+ requirement).
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfers.
• Settling bets, crediting winnings, and maintaining an accurate account balance and transaction history.
• Detecting and preventing fraud, money laundering, collusion, and other prohibited activities on the platform.
• Monitoring betting and gaming patterns to identify signs of problem gambling and to trigger responsible gaming interventions where appropriate.
• Communicating with you about your account, including security alerts, transaction confirmations, and support responses.
• Sending promotional communications about fd33 offers and bonuses — only where you have given consent or opted in to marketing, and only to the contact details you have registered.
• Improving the fd33 platform through analysis of aggregated, anonymised usage data.
• Complying with applicable legal and regulatory obligations, including responding to lawful requests from government or law enforcement authorities.

7 Sharing Your Personal Data

fd33 does not sell personal data. We share personal data with third parties only in the following circumstances, and only to the extent strictly necessary:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank receive the financial data required to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification services: Third-party KYC and AML service providers receive identity document data to verify your age, identity, and source of funds where required.
• Game studio providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed studio partners receive session and account identifiers necessary to deliver their games on the fd33 platform.
• Fraud prevention agencies: Where suspicious activity is detected, relevant data may be shared with fraud prevention networks to protect all platform users.
• Legal and regulatory authorities: fd33 will disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law or valid legal process.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the fd33 business, personal data held about players may form part of the transferred assets. You will be notified in advance of any such transfer that materially affects your data rights.

8 Cookies & Tracking Technologies

fd33 uses cookies and similar tracking technologies on the platform to improve functionality, maintain session continuity, and understand how the platform is used. A cookie is a small text file placed on your device by a web server when you visit a website.

The types of cookies fd33 uses are as follows:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in during your visit. These cookies cannot be disabled without preventing core platform functionality.
• Functional cookies: Remember your preferences such as language, display settings, and last-used payment method to improve your experience across sessions.
• Analytics cookies: Collect anonymised data about how players navigate the platform — for example, which pages are visited most frequently and where users exit the betting flow. This helps fd33 improve the platform layout and content.
• Security cookies: Help detect and prevent fraudulent login attempts and suspicious session activity by creating a device fingerprint that can be compared against your account history.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent you from logging in or using core platform features. fd33 does not use third-party advertising or retargeting cookies.

9 Data Retention

fd33 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Active account data: Retained for the full duration of your fd33 account relationship.
• Post-closure account data: Following account closure, identity and account registration data is retained for a minimum of five years to meet AML and KYC legal obligations.
• Transaction and financial records: Retained for a minimum of five years from the date of each transaction to satisfy financial record-keeping requirements.
• Support communications: Chat transcripts and email records are retained for two years from the date of the communication, unless related to an open dispute, in which case they are retained until final resolution plus one year.
• Technical and usage logs: Server logs and session data are retained for up to 12 months for security and fraud investigation purposes, then deleted or anonymised.

10 Your Data Rights

Subject to applicable law and certain limitations, you hold the following rights in respect of your personal data held by fd33:

• Right of access: You may request a copy of the personal data fd33 holds about you, together with an explanation of how it is being used.
• Right to rectification: You may request that any inaccurate or incomplete personal data held about you be corrected or updated.
• Right to erasure ("right to be forgotten"): You may request that fd33 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to restriction of processing: You may request that fd33 limit the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to data portability: Where processing is based on consent or contractual necessity, you may request that your personal data be provided to you in a structured, machine-readable format.
• Right to object: You may object to processing carried out on the basis of fd33's legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

To exercise any of these rights, contact the fd33 support team at [email protected]. Please provide sufficient detail to identify your account and specify the right you wish to exercise. We will respond within 30 calendar days.

11 Data Security

fd33 implements technical and organisational security measures proportionate to the risk posed by processing your personal data. These measures include:

• SSL/TLS encryption for all data transmitted between your device and fd33 servers.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Role-based access controls ensuring that only authorised fd33 staff with a legitimate need can access personal data.
• Regular internal security reviews and vulnerability assessments of platform infrastructure.
• Two-factor authentication options for player account logins to prevent unauthorised access.
• Dedicated fraud monitoring systems that continuously review transaction and betting patterns for signs of account compromise.

In the event of a personal data breach that poses a risk to your rights and freedoms, fd33 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

12 Children & Minors

The fd33 platform is strictly for adults aged 21 years and above. fd33 does not knowingly collect personal data from persons under the age of 21. If we discover that an account has been registered by or on behalf of a person under 21, we will immediately close the account, return any deposits to the original payment method, and securely delete all personal data associated with that account.

If you believe a person under the age of 21 has registered an fd33 account, please contact us immediately at [email protected] so that we can take prompt action.

13 Third-Party Links

The fd33 platform may, from time to time, contain references to third-party services or payment providers. This Privacy Policy applies solely to data processed by fd33 through the fd33 platform. It does not extend to the privacy practices of third-party websites, payment providers, or game studios, each of which operates under their own independent privacy policy.

fd33 is not responsible for the content or privacy practices of any third-party service. We recommend that you review the privacy policy of any third-party provider before sharing personal data with them directly.

14 Amendments to This Policy

fd33 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data processing or change how data is shared — we will notify registered players by email or via a prominent notice on the platform at least 14 days before the change takes effect.

The revised policy will be published on this page with an updated effective date. Your continued use of the fd33 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the amended policy, you should close your account before the effective date of the change.

15 Contact Us

If you have any questions about this Privacy Policy, wish to exercise a data right, or have a concern about how fd33 has handled your personal information, please get in touch using the contact details below. All communications should be submitted in English.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 inside your fd33 account dashboard
• Response Time: We aim to acknowledge all privacy enquiries within 5 business days and resolve them within 30 calendar days
• Support Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)

fd33 takes privacy concerns seriously. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.